In case you’ve purchased a hosting plan and you’ve got some inquiries with regard to a concrete function/feature, or in case you’ve faced a certain complication and you need help, you should be able to touch base with the respective help desk team. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, due to the fact that the fastest way to handle an issue most often is to send a ticket. This type of communication makes the responses exchanged by both sides easy to follow and enables the tech support team representatives to escalate the issue if, for example, an administrator should interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will need to have no less than two different accounts to touch base with the customer care staff and to actually manage the hosting space. Constantly switching from one account to the other might often be a bore, not to mention the fact that it requires quite a long period of time for the majority of hosting providers to answer the tickets themselves.