In case you’ve purchased a hosting plan and you’ve got some inquiries with regard to a concrete function/feature, or in case you’ve faced a certain complication and you need help, you should be able to touch base with the respective help desk team. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, due to the fact that the fastest way to handle an issue most often is to send a ticket. This type of communication makes the responses exchanged by both sides easy to follow and enables the tech support team representatives to escalate the issue if, for example, an administrator should interfere. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you will need to have no less than two different accounts to touch base with the customer care staff and to actually manage the hosting space. Constantly switching from one account to the other might often be a bore, not to mention the fact that it requires quite a long period of time for the majority of hosting providers to answer the tickets themselves.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our Linux cloud web hosting packages is not separate from the hosting account. It’s included in our full-featured Hepsia Control Panel and you will be able to access it at any specific time with just a couple of clicks, without logging out of your account. The ticketing system includes a quick-search box, so you can trace any trouble ticket that you’ve already opened, in case you need it. In addition, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to tackle a specific problem before you actually open a ticket. The response time is no more than sixty minutes, which suggests that you can receive timely assistance at any specific moment and if our customer service team recommends that you should do something in your account, you can do it straight away without needing to sign out of the Hepsia Control Panel.