A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's a very efficient way to receive some information about the web hosting services or have some problem resolved since you're talking to a live agent. The advantages of using a live chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes when you exchange data like usernames or domain names, the quicker response time because the communication is live plus the fact that you don't have to stay on the chat all the time - you're able to do something else entirely while the representative examines the issue involved. In addition, you are able to be a part of a live chat room from any computer which is connected to the world wide web, avoiding the phone fees that you will have to pay when you're calling to another country.
Live Chat Support in Cloud Web Hosting
In addition to the phone and ticket support, we supply live chat support as well. You're able to contact us every single day, including weekends and holidays, and we can give you more details about the Linux cloud web hosting packages that we supply if you are not among our customers yet, or about basic and billing questions in case you already have an account. Although for entirely technical matters you'll need to open a ticket to the tech support team, because such issues require additional time to be resolved, you may still get in touch with us through our live chat for some tech details. For instance, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you time and effort. Even if our telephone lines are already off for the day, you can speak with a live person.