If you ever have any questions with regards to the web hosting service in general or if you experience a problem with your sites, you’ll have to contact the respective hosting company’s help desk support team. It may not make any difference how swiftly they’ll reply if you have a query of a generic nature, but a problem such as an ill-implemented application update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you wait for the support team to get back to you, the longer the site will be inoperative. If you offer goods or services online, any downtime will affect your website in an adverse way and you may lose current or potential customers. Lots of hosting providers, mainly resellers, handle tickets and e-mails within 24 hours, but in the Internet realm that’s far too long, since clients will rarely go back to a site that is not working correctly for an extended time interval.
One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed max reaction time for any customer support ticket that you open or any email that you write is just 1 hour, even if you contact us on weekends and public holidays. Regardless of the nature of your enquiry or issue, we will lend you a helping hand instantaneously and will give you the required information to resolve any problem with your sites. The actual reaction time typically does not surpass 15-20 minutes, which means that you can forget about waiting around for hours and hours to get an issue sorted out or what’s even worse – waiting around all day only to receive an answer that more info is needed while nothing’s sorted out. We will offer you assistance in an instant simply because we realize exactly how priceless time can be in the dynamic digital age. The 1-hour reply guarantee is valid for any technical or billing question that you may have associated with our Linux cloud web hosting packages.