Learn exactly what phone support includes inside the web hosting world.
There're plenty of cloud web hosting providers on the market today, yet the majority of them are resellers that have minimal resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have through this particular channel of communication may vary depending on the service provider - a few of them provide experienced telephone support, various others offer general and customer support only since some matters are more time-consuming and it's far easier to be resolved via a support ticket, especially if the issue needs to be escalated. Still, it's good to know that you can reach your hosting provider as there are lots of small issues that can be taken care of easily and timely through a call, not mentioning that you can get additional info regarding the services even before you become a customer.
Phone Support in Cloud Web Hosting
In case you choose to get one of our Linux cloud web hosting packages
, you'll be able to speak with our customer support crew via phone for 14 hrs per day. We can assist you in choosing the best plan for your sites since we are aware that it is better to discuss these matters with a live person. In case you already own an account, we will help you with any sales/billing questions and / or general issues, even with some tech matters that do not involve a lot of time or escalation to a system administrator because it will be more convenient to open a ticket for time-consuming issues in order to have the entire communication in a single place. We now have phone numbers in the United States, Great Britain and Australia, so you will be able to call the one you prefer and speak with our representatives.