The access to the customer and tech support that a cloud web hosting company offers will tell you a lot for the services which they provide as well. If you're allowed to use only email messages and / or tickets, you have almost certainly found a reseller not the actual website hosting supplier. When this is the case, you will have to wait for a few days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to get in touch with the actual web hosting company for extra help. If the provider offers you various means of communication with fast response time available at any moment, they're most likely the top provider, not a reseller. Therefore you will get timely assistance and high quality support because they'll have instant access to the servers where your account will be created. No matter what the issue - technical or sales, it's always better to have the option to communicate with your web hosting company right away by using your preferred method of communication.
24/7 Customer Support in Cloud Web Hosting
The customer and technical support services for all our cloud web hosting plans are round-the-clock, thus you can forget all about waiting for a few days in order to get assistance. In case you are not our client yet, you can call us, chat with a consultant or send an email message. If you already have an account, you are able to open a support ticket on top of the other three ways of contact. You can choose the most suitable way to contact us depending on what your location is or what kind of equipment you're using. We are able to assist you for almost any hosting-related question that you may have or problem that you can experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even then the maximum response time will never exceed an hour.