Technical Support Channels
A 60–Minute Ticket Response Guarantee
We offer a 60–minute response warranty for every ticket or e–mail that you submit to our client support team. We will quickly reply to all the standard enquiries and forward right away the matter to our administrators in case any additional assistance is needed. If you make use of the Administration Services package, we will perform any of the included services at a time that has been agreed upon in advance.
A Top–Quality Client Care Service
- We will be online for you 24x7 to respond to any inquiries that you may have pertaining to our Hosting Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated server. If you also require help tackling server management tasks, you can have a glance at our Administration Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and restarting procedures, as well as troubleshooting and installation services.
An Easy–to–Navigate Help Section
We have provided the Hosting Control Panel with a detailed knowledge base, which offers exhaustive explanations of all its features and functions. Plus, we have made exhaustive video tutorials that will further teach you how to perform a certain operation or solve a regularly encountered issue. The instructional articles and the tutorial video clips are easily reachable from each Hosting Control Panel section via the Help and Videos buttons situated in the top right corner.